Privacy Policy

Introduction

SudamsBilu Windows ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sudamsbilu.media (the "Website") or use our window installation services.

Please read this Privacy Policy carefully. By accessing or using our Website or services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Website or services.

Information We Collect

We collect information from you when you visit our Website, request a quote, schedule an installation, subscribe to our newsletter, fill out a form, or otherwise communicate with us. The information we collect may include:

Personal Information

• Name
• Email address
• Phone number
• Postal address
• Property information relevant to window installation

Non-Personal Information

• Browser type
• IP address
• Operating system
• Referring website
• Pages visited on our Website
• Time and date of visits

How We Collect Information

Information You Provide to Us

We collect information that you voluntarily provide to us when you:

• Complete forms on our Website
• Request a quote or consultation
• Subscribe to our newsletter
• Contact us via email, phone, or social media
• Provide feedback or testimonials

Automatic Data Collection

When you visit our Website, we may use cookies, web beacons, and other tracking technologies to collect certain information about your equipment, browsing actions, and patterns. For more information about how we use cookies, please see our Cookie Policy.

How We Use Your Information

We may use the information we collect from you for the following purposes:

• To provide, maintain, and improve our Website and services
• To process and fulfill your requests for quotes, consultations, or installations
• To send you technical notices, updates, security alerts, and support and administrative messages
• To respond to your comments, questions, and requests
• To communicate with you about products, services, offers, and events offered by us
• To personalize your experience on our Website
• To monitor and analyze trends, usage, and activities in connection with our Website
• To detect, prevent, and address technical issues
• To comply with legal obligations

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data under the following legal bases:

• Consent: Where you have explicitly given us consent to process your personal data for a specific purpose, such as to send you marketing communications.
• Contract: Where processing is necessary for the performance of a contract to which you are a party, or to take steps at your request before entering into a contract, such as providing you with a quote or completing an installation.
• Legitimate Interests: Where processing is necessary for the purposes of our legitimate interests, such as improving our services, preventing fraud, or ensuring the security of our Website.
• Legal Obligation: Where processing is necessary to comply with a legal obligation to which we are subject.

Disclosure of Your Information

We may share your information in the following situations:

• Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf.
• Business Transfers: We may share your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Protection of Rights: We may disclose your information to protect the rights, property, or safety of SudamsBilu Windows, our customers, or others.
• With Your Consent: We may disclose your information for any other purpose with your consent.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as needed to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

We will retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Website, or we are legally obligated to retain this data for longer periods.

Security of Your Information

We implement appropriate technical and organizational measures to maintain the safety of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Data Protection Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you wish to exercise any of these rights, please contact us using the details provided in the "Contact Information" section below.

Marketing Communications

You may opt out of receiving marketing communications from us by following the unsubscribe link or instructions provided in any email we send, or by contacting us. You will still receive transaction-related emails regarding products or services you have requested.

Children's Privacy

Our Website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• By email: [email protected]
• By phone: +44 1234 567890
• By mail: 123 Window Street, Manchester, M1 1AA, UK